Privacy Policy & GDPR Notice

Anxiera Labs, Inc., One Boston Place, 201 Washington Street, Suite 2600, Boston, MA 02108, USA, is the data controller responsible for personal information covered by this Policy. You may contact us at hello@anxieralabs.com.

This Policy applies to our websites, customer support, trial and purchase programs, shipping, refunds, and related communications. Third-party websites and services are governed by their own privacy notices.

We may collect identifiers and contact information, including your name, email address, telephone number, billing address, shipping address, and account credentials. We also collect order, trial, shipment, refund, customer-service, and correspondence records.

Payment information is generally collected directly by our payment providers. We may receive limited billing details, payment status, transaction identifiers, and fraud-prevention results. When you use our websites, we may collect IP address, browser and device information, referring pages, approximate location, cookie identifiers, and activity such as pages viewed and links selected.

Please do not send medical records or unnecessary sensitive information. If you voluntarily provide health-related information in a customer-service inquiry, we will use it only as reasonably necessary to respond, meet legal or safety obligations, or with your consent.

We use personal information to process trials, orders, payments, shipments, and refunds; provide customer support; maintain records; prevent fraud and misuse; secure and improve our services; comply with law; and establish or defend legal claims. We may also use information to send service messages, product information, or marketing where permitted.

For persons in the European Economic Area, United Kingdom, or Switzerland, our legal bases may include performance of a contract, compliance with legal obligations, our legitimate interests in operating and protecting our business, and consent where required. You may withdraw consent at any time, without affecting processing already carried out lawfully.

We and our service providers may use cookies, pixels, local storage, and similar technologies for essential site functions, security, preferences, analytics, and permitted advertising. Where required, nonessential technologies are used only after consent. You can adjust browser settings or use any consent controls made available on our website, although disabling essential cookies may affect functionality.

You may unsubscribe from promotional emails through the link in the message or by contacting us. We may still send non-promotional communications concerning an order, shipment, refund, security matter, or legal notice.

We may disclose personal information to service providers that support payment processing, fraud prevention, website hosting, analytics, email delivery, customer support, fulfillment, shipping, customs processing, accounting, and professional advice. These parties may use information only as authorized by their agreements with us or as otherwise permitted by law.

We may also disclose information to governmental authorities, courts, regulators, or other parties when reasonably necessary to comply with law, protect rights or safety, investigate misconduct, or complete a merger, financing, reorganization, or sale of business assets. International orders may require information to be provided to carriers, customs authorities, and local delivery partners.

Anxiera Labs is based in the United States, and personal information may be processed in the United States or other countries where our providers operate. These jurisdictions may have privacy laws different from those in your country.

Where required, we use recognized safeguards for international transfers, such as adequacy decisions, contractual protections, or the European Commission’s Standard Contractual Clauses and applicable UK transfer mechanisms.

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including fulfillment, customer support, accounting, tax, fraud prevention, dispute resolution, and legal compliance. Retention periods vary according to the type of information and applicable requirements. Information may then be deleted, anonymized, or securely archived where continued retention is legally required.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No internet transmission, storage system, or security measure can be guaranteed to be completely secure.

Depending on your location, you may have the right to request access to, correction of, deletion of, or a copy of your personal information; restrict or object to processing; withdraw consent; or request data portability. You may also have rights concerning certain uses of sensitive information, targeted advertising, profiling, or the sale or sharing of personal information. We will not discriminate against you for exercising an applicable privacy right.

To submit a request, email hello@anxieralabs.com. We may verify your identity and request enough information to locate your records. An authorized agent may submit a request where permitted by law, subject to verification. EEA, UK, and Swiss residents may also lodge a complaint with their local data protection authority.

Our services are not directed to children under 18, and we do not knowingly collect personal information from them. If you believe a minor has provided information to us, contact us so that we can review and, where appropriate, delete it.

Anxiera Botanical Mist is a botanical dietary supplement, not a drug. Product communications are not a substitute for professional medical advice. These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

We may update this Policy to reflect changes in our practices or legal obligations and will post the revised version with its effective date. Questions or privacy requests may be sent to Anxiera Labs, Inc., One Boston Place, 201 Washington Street, Suite 2600, Boston, MA 02108, USA, or hello@anxieralabs.com.